Welcome to SOUM HAUS.
This Membership & Package Policy explains how our memberships, class bookings and packages operate. It is designed to ensure a fair, enjoyable and seamless experience for every Member.
This Policy forms part of the Member Policies incorporated into the SOUM HAUS Terms of Service.
1. Becoming a Member
To participate in SOUM HAUS Services, you must:
- Create a Member account.
- Purchase an eligible package or membership.
- Accept the applicable Member Policies.
- Complete the Participant Waiver before attending your first class.
2. Booking Classes
All class bookings are made through SOUM HAUS’s authorised booking platform.
- Classes open for booking 4 weeks before the scheduled class.
- Bookings are accepted on a first-confirmed, first-served basis.
- A booking is confirmed only when a valid package credit or membership entitlement has been applied.
3. Class Capacity
To provide a safe and enjoyable experience, most classes have a maximum capacity of 24 Members.
Once a class is full, Members may join the waitlist.
4. Waitlist
If a place becomes available, Members on the waitlist will be automatically promoted in the order they joined the waitlist.
Automatic promotion stops 24 hours before the class begins.
Joining the waitlist does not guarantee a place in the class.
5. Minimum Class Size
Most classes require a minimum of 3 Members.
Where fewer than 3 Members are booked, SOUM HAUS may cancel the class approximately 24 hours before the scheduled start time.
Where a class is cancelled by SOUM HAUS, any deducted class credit will be automatically returned to the Member’s account.
6. Cancellation and Rescheduling
Members may cancel or reschedule a booking through the booking platform.
Bookings must be cancelled or rescheduled at least 24 hours before the scheduled class.
Late cancellations and no-shows will result in the booked session being deducted from the Member’s package.
This policy ensures that waitlisted Members have a fair opportunity to attend.
7. Late Arrival
Members are encouraged to arrive at least 10 minutes before class.
For safety reasons, instructors may refuse entry to Members who arrive after the class has commenced, particularly where the warm-up has been missed.
Where entry is refused due to late arrival, the session will be treated as attended and no replacement credit will be provided.
8. Memberships and Packages
SOUM HAUS offers a range of memberships and packages designed to suit different lifestyles and goals.
Current package types, pricing, validity periods and promotional offers are published on our official website and authorised booking platform.
Packages commence on the date of purchase unless otherwise stated.
9. Package Sharing
Where expressly designated as shareable by SOUM HAUS:
- The Momentum Pass may be shared with 1 other person.
- The Performance Pass and Signature Pass may each be shared with up to 3 others.
All other packages are for the purchaser’s use only.
Package sharing is available only for eligible packages.
The Member who purchases the package remains responsible for its proper use.
10. Promotional Packages
Promotional packages, introductory offers and special campaigns are subject to their individual terms and validity periods.
Unless expressly stated otherwise:
- Promotional packages are non-refundable.
- Promotional packages cannot be extended.
- Unused sessions will expire automatically at the end of the stated validity period.
- Expired sessions will be forfeited.
11. Package Expiry Reminders
As a courtesy, SOUM HAUS will endeavour to send automated reminders:
- Approximately 4 weeks before a package expires.
- When a package has approximately 3 sessions remaining.
These reminders are provided as a convenience only.
Members remain responsible for monitoring their own package validity and remaining credits.
12. Studio Closures
From time to time, SOUM HAUS may temporarily suspend or cancel Services due to:
- Public holidays
- Maintenance
- Instructor training
- Private events
- Emergencies
- Circumstances beyond our reasonable control
Where reasonably practicable, advance notice will be provided.
13. Changes to this Policy
SOUM HAUS may update this Membership & Package Policy from time to time. The latest version will be published through our official communication channels.
Your continued use of our Services after an updated Policy takes effect constitutes acceptance of the revised Policy.
Contact us
SOUM HAUS
A brand operated by Lovine Wellness Global Pte. Ltd.
UEN: 202631581G
General enquiries
support@soumhaus.com
Website
www.soumhaus.com
Quick reference guide
| Topic | Policy |
|---|---|
| Booking window | 4 weeks before class |
| Maximum class size | 24 Members |
| Minimum class size | 3 Members |
| Waitlist | Auto-promotes until 24 hours before class |
| Cancellation / rescheduling | At least 24 hours before class |
| Late cancellation | Session deducted |
| No-show | Session deducted |
| Late arrival | Entry may be refused after class has started; the session is treated as attended |
| Package expiry reminder | Approximately 4 weeks before expiry |
| Low credit reminder | Approximately 3 sessions remaining |
| Promotional packages | Non-refundable, non-extendable unless stated otherwise |