Privacy Policy

Welcome to SOUM HAUS. We respect your privacy and are committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store, protect and disclose your personal data when you use our Services. By creating a Member account or using our Services, you acknowledge that your personal data will be handled in accordance with this Privacy Policy.

This Privacy Policy forms part of the Member Policies incorporated into the SOUM HAUS Terms of Service.

1. Personal Data We Collect

Depending on the Services you use, we may collect personal data including:

• Full name
• Date of birth
• Gender (where voluntarily provided)
• Mobile number
• Email address
• Residential address (where required)
• Emergency contact details
• Health information voluntarily provided for safe participation
• Membership and package information
• Class bookings and attendance history
• Payment transaction records (payment card details are processed securely by our authorised payment service providers. SOUM HAUS does not store your full payment card details.)
• Photographs or videos where consent has been provided or where otherwise permitted by law
• Communications with our team
• Technical information relating to your use of our website or booking platform

2. How We Use Your Personal Data

We may use your personal data to:

• Create and manage your Member account.
• Process purchases and payments.
• Administer memberships and packages.
• Manage class bookings and attendance.
• Send booking confirmations, reminders and service updates.
• Notify you when your package is approaching expiry or has limited remaining credits.
• Respond to enquiries and provide Member support.
• Maintain attendance and safety records.
• Improve our Services and Member experience.
• Comply with legal or regulatory obligations.
• Send marketing communications where you have consented or where otherwise permitted by law.

3. Health Information

Where you voluntarily provide health-related information, we will use it only for purposes reasonably related to your safe participation in our Services.

We ask that you provide only information relevant to your participation.

4. Disclosure of Personal Data

We may disclose your personal data where necessary to:

• Service providers supporting our operations, including our booking and member management platform (currently vibeFam), payment processors, IT providers and communication platforms.
• Professional advisers such as legal, accounting and insurance advisers.
• Emergency medical personnel where reasonably necessary.
• Government authorities where required by law.
• Other parties where you have authorised us to do so or where disclosure is otherwise permitted by law.

We require our service providers to protect your personal data appropriately and to use it only for authorised purposes.

5. Marketing Communications

From time to time, we may send information about:

• New classes
• Workshops
• Events
• Promotions
• Wellness resources
• Studio news

You may unsubscribe from marketing communications at any time. Operational communications relating to your bookings, memberships or Member account will continue where necessary.

6. Cookies and Website Technology

Our website and booking platform may use cookies or similar technologies to improve functionality, analyse usage and enhance your experience.

You may manage cookies through your browser settings, although disabling cookies may affect certain website features.

7. Data Security

We take reasonable administrative, technical and physical measures to protect your personal data against unauthorised access, collection, use, disclosure, copying, modification or disposal.

While we strive to safeguard your information, no electronic system can be guaranteed to be completely secure.

8. Data Retention

We retain personal data only for as long as reasonably necessary to fulfil the purposes for which it was collected, comply with legal obligations or resolve disputes.

When personal data is no longer required, it will be securely deleted, destroyed or anonymised where appropriate.

9. Your Rights

Subject to applicable law, you may request to:

• Access personal data we hold about you.
• Correct inaccurate or incomplete personal data.
• Withdraw consent for certain uses of your personal data.
• Ask questions about how your personal data is handled.

Please note that withdrawing consent may affect our ability to provide certain Services.

10. Overseas Processing of Personal Data

SOUM HAUS primarily collects and manages personal data in Singapore.

Where personal data is processed or stored outside Singapore by trusted third-party service providers engaged by SOUM HAUS, we will take reasonable steps to ensure that your personal data continues to receive a standard of protection comparable to the requirements of Singapore’s Personal Data Protection Act 2012 (PDPA).

11. Changes to this Privacy Policy

SOUM HAUS may update this Privacy Policy from time to time. The latest version will be available through our official communication channels.

Your continued use of our Services after an updated Privacy Policy takes effect constitutes acceptance of the revised Policy.

12. Contact Us

SOUM HAUS has appointed a Data Protection Officer (DPO) to oversee compliance with the Personal Data Protection Act 2012 (PDPA).

If you have any questions about this Privacy Policy, wish to access or correct your personal data, withdraw your consent or make a data protection enquiry, please contact:

Data Protection Officer
rosalind@soumhaus.com

General enquiries
support@soumhaus.com

Website
www.soumhaus.com